{"id":159,"date":"2025-05-20T13:12:21","date_gmt":"2025-05-20T05:12:21","guid":{"rendered":"https:\/\/doc.sharewifi.cc\/?post_type=docs&#038;p=159"},"modified":"2026-03-11T18:07:15","modified_gmt":"2026-03-11T10:07:15","password":"","slug":"sharewifi-router-offline","status":"publish","type":"docs","link":"https:\/\/doc.sharewifi.cc\/index.php\/docs\/sharewifi-router-offline\/","title":{"rendered":"ShareWiFi Router Offline"},"content":{"rendered":"\n<p class=\"has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-cc411433ece0d11dc7862be16dbb7c62\"><strong>\u26a0\ufe0f IMPORTANT:<\/strong> Kung hindi pa rin online ang router kahit nasubukan mo na lahat ng solusyon, <strong>agad<\/strong> mag-send ng \ud83d\udcf8 screenshot ng Router Diagnosis sa page  at sa troubleshooting groups para <strong>mabilis naming ma-actionan<\/strong> ang problema! \u26a1 Huwag na pong patagalin pa!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"384\" height=\"834\" src=\"https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/Samsung-Galaxy-S20-portal.sharewifi.cc-4.png\" alt=\"\" class=\"wp-image-161\" style=\"width:221px;height:auto\" srcset=\"https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/Samsung-Galaxy-S20-portal.sharewifi.cc-4.png 384w, https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/Samsung-Galaxy-S20-portal.sharewifi.cc-4-138x300.png 138w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><\/figure>\n\n\n\n<p>Ito ang mga posibleng solusyon para maayos ang iyong Router Offline:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #1 &#8211; Check SSID at Portal Page<\/strong><\/h3>\n\n\n\n<p>Una, tingnan kung <strong>nakikita pa ang WiFi name (SSID)<\/strong> ng inyong ShareWiFi router.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buksan ang WiFi list ng inyong phone<\/li>\n\n\n\n<li>Hanapin ang <strong>ShareWiFi SSID<\/strong><\/li>\n\n\n\n<li>Subukang kumonek sa WiFi<\/li>\n<\/ol>\n\n\n\n<p>Kapag <strong>nagbukas ang portal page<\/strong>, ibig sabihin:<\/p>\n\n\n\n<p>\u2714 Gumagana ang router<br>\u274c Pero maaaring <strong>walang internet galing sa ISP<\/strong><\/p>\n\n\n\n<p>Kapag <strong>walang SSID o hindi nagbubukas ang portal page<\/strong>:<\/p>\n\n\n\n<p>\u27a1 I-restart ang router<br>\u27a1 O kaya <strong>i-reset ang router<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/9897904d-497b-49c1-8d19-9e0dc4bb8938.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #2 &#8211; Pumunta sa portal account mo at i-click ang Router Diagnosis<\/strong><\/h3>\n\n\n\n<p>\u2714 Kapag ang <strong>Interface: WAN<\/strong> ay kulay <strong>blue<\/strong>, ibig sabihin <strong>hindi nakakabit ng maayos ang LAN cable<\/strong> sa WAN port ng ShareWiFi router.<br>\u27a1 I-check kung maayos ang pagkakakabit at kung gumagana ang LAN cable mo.<\/p>\n\n\n\n<p><strong>Method #1 &#8211; Open Router Diagnosis using App account<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Router Diagnosis\" src=\"https:\/\/player.vimeo.com\/video\/1085978320?h=ae3a09eb77&amp;dnt=1&amp;app_id=122963\" width=\"345\" height=\"750\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Method #2 &#8211; I access ang Router Diagnosis page gamit ang link:<\/strong><\/p>\n\n\n\n<p><strong>Router Troubleshoot:<\/strong><br><a href=\"https:\/\/localrouter.sharewifi.cc:9699\/cgi-bin\/wifi-diag?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExY3JLUjc1Nmh6S3FzSEJ0bwEeJG9CQhWz9h0d_oftJ_MyPMhYd7J4UuJfaK8g2zmsL4SlMxFOkCgwf3g-ncc_aem_3VlKuVa9tr-nUE1pJfH6rg\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/localrouter.sharewifi.cc:9699\/cgi-bin\/wifi-diag<\/a><br>or\u00a0<a href=\"http:\/\/localrouter.sharewifi.cc:9690\/cgi-bin\/wifi-diag\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/localrouter.sharewifi.cc:9690\/cgi-bin\/wifi-diag<\/a><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/435f3db8-4740-4f11-85ff-32724d3dd6f6.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-default\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #3 &#8211; Check WAN DHCP IP<\/strong><\/h3>\n\n\n\n<p>Pumunta sa <strong>Router Troubleshooting Page<\/strong>.<\/p>\n\n\n\n<p>Tingnan kung ang router ay <strong>nakakuha ng DHCP IP mula sa WAN port<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kapag <strong>walang DHCP IP<\/strong>, subukan ang mga ito:<\/li>\n\n\n\n<li>Maghintay ng <strong>3\u20135 minutes<\/strong> at i-check ulit<\/li>\n\n\n\n<li>I-restart ang <strong>ISP modem\/router<\/strong><\/li>\n\n\n\n<li>I-check kung maayos ang <strong>WAN cable connection<\/strong><\/li>\n\n\n\n<li>Siguraduhin na <strong>hindi naka-connect sa IPTV port<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #4 \u2013 Check ISP Internet<\/strong><\/h3>\n\n\n\n<p>Minsan ang problema ay nasa <strong>ISP internet connection<\/strong>.<\/p>\n\n\n\n<p>Possible causes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offline ang ISP modem<\/li>\n\n\n\n<li>May issue ang internet line<\/li>\n\n\n\n<li>ISP port restriction<\/li>\n<\/ul>\n\n\n\n<p>Solutions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I-restart ang <strong>ISP router\/modem<\/strong><\/li>\n\n\n\n<li>Kontakin ang inyong <strong>internet provider<\/strong><\/li>\n\n\n\n<li>O gumamit ng <strong>WWAN wireless connection<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #5 &#8211; Check ISP or Main WiFi<\/strong><\/h3>\n\n\n\n<p>\u2714 I-check kung may internet ang ISP o main WiFi mo.<\/p>\n\n\n\n<p>\u2757 Minsan, naka-lock ang <strong>port slots<\/strong> ng router.<br>Pwede mong tanungin ang ISP agent mo kung naka-lock ito.<\/p>\n\n\n\n<p>\ud83d\udfe1 <strong>Walang problema kung naka-lock \u2014 pwede kang gumamit ng WWAN (wireless connection)<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcf6 <strong>Paano Gamitin ang WWAN:<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kunin ang WWAN password:<br>\u27a1 Sa <strong>Router Management &gt; WWAN Config Password<\/strong><\/li>\n\n\n\n<li>Pumunta sa <strong>portal account &gt; Tools<\/strong><\/li>\n\n\n\n<li>I-connect sa ShareWiFi router at i-click ang <strong>WWAN Config Tool<\/strong><\/li>\n\n\n\n<li>Pag na-redirect ka sa Wireless Config page:\n<ul class=\"wp-block-list\">\n<li>I-enter ang WWAN password mo (or leave blank kung di gumagana)<\/li>\n\n\n\n<li>Click <strong>Login<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Sa loob ng WWAN page:\n<ul class=\"wp-block-list\">\n<li>Hanapin ang main WiFi mo sa listahan<\/li>\n\n\n\n<li>I-enter ang WiFi password at click <strong>Submit<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>\u23f3 <strong>Hintayin ng 10\u201320 minutes<\/strong>, tapos i-check kung online na ang router.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Wwan\" src=\"https:\/\/player.vimeo.com\/video\/1085944366?h=b2159ee36c&amp;dnt=1&amp;app_id=122963\" width=\"345\" height=\"750\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #6 &#8211; Check LAN Cable<\/strong><\/h3>\n\n\n\n<p>\u2714 Kung lumalabas ang SSID ng ShareWiFi sa WiFi list ng phone mo, i-connect ito.<br>Kapag lumabas ang WiFi configuration page, ibig sabihin walang internet ang billing router mula sa ISP mo.<\/p>\n\n\n\n<p>\u27a1 I-check ang LAN cable mo.<br>Subukan gamitin ang <strong>1 meter<\/strong> at <strong>15 meters<\/strong> na LAN cable galing sa ShareWiFi.<\/p>\n\n\n\n<p>\ud83d\udd01 Pagkatapos i-restart ang router, <strong>hintayin ng 3\u20135 minutes<\/strong> bago ulit i-check kung online na.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #7 &#8211; <\/strong>Make Sure Hindi Nakakabit sa IPTV Port<\/h3>\n\n\n\n<p>Siguraduhin na ang <strong>WAN cable ng ShareWiFi router ay nakakabit sa LAN port ng ISP modem\/router<\/strong>, at <strong>hindi sa IPTV port<\/strong>.<\/p>\n\n\n\n<p>Kapag nakakabit sa IPTV port, <strong>hindi makakakuha ng DHCP IP ang router<\/strong> at maaaring magresulta ito sa <strong>router offline status<\/strong>.<\/p>\n\n\n\n<p>Kung hindi sigurado, subukang <strong>ilipat ang LAN cable sa ibang LAN port ng ISP modem\/router<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #8 &#8211; <\/strong>Check at Linisin ang WAN Port<\/h3>\n\n\n\n<p>Kung ang router ay <strong>madalas mag offline o nawawalan ng connection<\/strong>, maaaring may problema sa <strong>WAN port connection<\/strong>.<\/p>\n\n\n\n<p>Possible reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>May dust o dumi sa port<\/li>\n\n\n\n<li>Loose cable connection<\/li>\n\n\n\n<li>Poor contact sa metal pins<\/li>\n<\/ul>\n\n\n\n<p>Solution:<\/p>\n\n\n\n<p>Maaari ninyong <strong>linisin ang WAN port gamit ang electrical contact cleaner<\/strong> para masigurong maayos ang connection.<\/p>\n\n\n\n<p>Kung available, maaari rin panoorin ang <strong>WAN port cleaning tutorial video<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile \/* =====================================================  DESKTOP ONLY: Control 9:16 Vimeo embed size (NO effect on mobile) *\/ @media (min-width: 769px) { figure.wp-block-embed.is-provider-vimeo.wp-embed-aspect-9-16.wp-has-aspect-ratio max-width: 420px; adjust if needed margin-left: auto; margin-right: } figure.wp-block-embed.is-provider-vimeo iframe width: 100% !important; height: auto aspect-ratio: 9 \/ 16; MOBILE Remove excessive spacing around (max-width: 768px) Reset margins &amp; padding from theme wrappers .entry-content .wp-block-embed, figure.wp-block-embed, .wp-block-embed__wrapper, figure.wp-block-embed.is-provider-vimeo, .wp-site-blocks margin: 0 padding: Kill baseline gap (this fixes the \u201cmystery space\u201d) .wp-block-embed__wrapper line-height: display: block Clean, readable between text video p + figure.wp-block-embed margin-top: 6px p, OPTIONAL LAST-RESORT FIX (Mobile only) Uncomment ONLY forces huge globally &gt; *, * margin-block-start: 8px margin-block-end:\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/doc.sharewifi.cc\/wp-content\/uploads\/2025\/05\/AQOtiTJ1QOnp6m97rA1BNH4ABTLLpH63_soBgsT_6d9D-w7J64MOX8Cu6ytxnSKInGolBc3tqJVZEwP0GpaFZ4kVQvoLv3X1NBLMecOdcQXnoA.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #9 &#8211; <\/strong>Router Replacement Testing<\/h3>\n\n\n\n<p>Kung pinaghihinalaan ninyo na <strong>hardware problem ang router<\/strong>, maaari kayong <strong>mag-order muna ng billing router replacement para sa testing<\/strong>.<\/p>\n\n\n\n<p>Process:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mag-create ng order para sa <strong>router replacement<\/strong><\/li>\n\n\n\n<li>Kapag dumating ang bagong router, gawin ang <strong>comparison testing<\/strong><\/li>\n\n\n\n<li>I-check kung alin ang may problema<\/li>\n<\/ol>\n\n\n\n<p>Kung mapatunayan na <strong>walang problema ang inyong original router<\/strong>, maaari ninyong <strong>ibalik ang bagong router sa amin<\/strong>.<\/p>\n\n\n\n<p>Kailangan lamang ninyo sagutin ang <strong>one-way return shipping fee<\/strong>.<\/p>\n\n\n\n<p>Siguraduhin lamang na <strong>hindi masisira ang router habang ibinabalik sa shipping<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #10 \u2013 Reset ang Router<\/strong><\/h3>\n\n\n\n<p>Kung wala pa ring gumagana:<\/p>\n\n\n\n<p>\ud83d\udd01 I-reset ang router habang naka-on (blue lights).<br>Pindutin ang <strong>reset button<\/strong> sa likod at <strong>i-hold ng 15 seconds<\/strong>.<\/p>\n\n\n\n<p>Kapag mabilis na nag-blink ng orange, ibig sabihin nag-reset na ito.<br>\u23f3 Hintayin ulit ng <strong>10\u201320 minutes<\/strong> at tingnan kung online na.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution #11 \u2013 Kailangan pa rin ng tulong?<\/strong><\/h3>\n\n\n\n<p>Kung hindi pa rin maayos ang problema:<\/p>\n\n\n\n<p>Mag-create ng <strong>Customer Support Ticket<\/strong>.<\/p>\n\n\n\n<p>Ibigay ang sumusunod na impormasyon:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mga troubleshooting steps na ginawa ninyo<\/li>\n\n\n\n<li>Router ID<\/li>\n\n\n\n<li>Description ng problem<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u26a0\ufe0f Please Attach Screenshots<\/h3>\n\n\n\n<p>Kapag gumagawa ng ticket, <strong>magbigay ng sapat na screenshots<\/strong>, tulad ng:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Router Diagnosis page<\/li>\n\n\n\n<li>Server Diagnosis page<\/li>\n\n\n\n<li>Router status sa portal<\/li>\n\n\n\n<li>Status ng internet modem<\/li>\n\n\n\n<li>Error messages<\/li>\n<\/ul>\n\n\n\n<p>Makakatulong ito para <strong>mas mabilis matukoy ng technical team ang problema<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Support Waiting Time<\/h3>\n\n\n\n<p>Dahil sinisigurado ng aming team na <strong>maayos at detalyado ang pag-assist sa bawat customer<\/strong>, maaaring <strong>medyo matagal ang waiting time ng ticket<\/strong>.<\/p>\n\n\n\n<p>Pero huwag mag-alala \u2014 <strong>basta may ticket kayo, hindi namin ito makakaligtaan<\/strong> at tatawagan kayo ng aming technical support team.<\/p>\n\n\n\n<p class=\"has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-cc411433ece0d11dc7862be16dbb7c62\"><strong>\u26a0\ufe0f IMPORTANT:<\/strong> Kung hindi pa rin online ang router kahit nasubukan mo na lahat ng solusyon, <strong>agad<\/strong> mag-send ng \ud83d\udcf8 screenshot ng Router Diagnosis sa page  at sa troubleshooting groups para <strong>mabilis naming ma-actionan<\/strong> ang problema! \u26a1 Huwag na pong patagalin pa!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u26a0\ufe0f IMPORTANT: Kung hindi pa rin online ang router kahit nasubukan mo na lahat ng solusyon, agad mag-send ng \ud83d\udcf8 screenshot ng Router Diagnosis sa page at sa troubleshooting groups para mabilis naming ma-actionan ang problema! \u26a1 Huwag na pong patagalin pa! Ito ang mga posibleng solusyon para maayos ang iyong Router Offline: Solution #1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[13],"doc_tag":[],"class_list":["post-159","docs","type-docs","status-publish","hentry","doc_category-troubleshooting-router-extender"],"year_month":"2026-05","word_count":928,"total_views":"0","reactions":{"happy":"0","normal":"0","sad":"4"},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/doc.sharewifi.cc\/index.php\/author\/admin\/"},"doc_category_info":[{"term_name":"Troubleshooting - Router &amp; extender","term_url":"https:\/\/doc.sharewifi.cc\/index.php\/docs-category\/troubleshooting-router-extender\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/docs\/159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/comments?post=159"}],"version-history":[{"count":25,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/docs\/159\/revisions"}],"predecessor-version":[{"id":567,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/docs\/159\/revisions\/567"}],"wp:attachment":[{"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/media?parent=159"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/doc_category?post=159"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/doc.sharewifi.cc\/index.php\/wp-json\/wp\/v2\/doc_tag?post=159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}